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Join us for the 14th ARIG Conference this November in Hong Kong!


ARIG Hong Kong 2015 meeting is sponsored by:

Amadeus
ACCELYA
ANARI
WNS Global Solutions (UK) Ltd
Lufthansa Systems
SABRE
RASSURE
AIRLOGICA

Questions and Answers

Q:

Who should I contact if I wish to learn more about ARIG or about Revenue Integrity?

A:

Your first point of contact should be Paul Rose chair of ARIG and Managing Director of Paul Rose Revenue Management Ltd, 76A New Road, Penn, Bucks, HP10 8DN, England (Tel & Fax 44 (0) 1494 81 7796 Mobile 0790 564 5069) in the UK.

Q:

How long does it typically take to implement a Revenue Integrity department and how quickly would I see the benefits?

A:

It is difficult to generalise, as so much depends upon an individual companies own speed of decision making, budget approval, staff recruitment and implementation of software etc. However, as a rule of thumb I would estimate that 3 months would be quite feasible for most airlines. Upon initialisation of the software solutions and business processes the returns should be immediate, apparent and are very often extremely high! If opting for an ASP (hosted service) then these providers can often implement in under 6 weeks, so you will see the ROI even faster.

Q:

How many people do I need to employ on this once it is established?

A:

Following implementation, the number of people employed full time on Revenue Integrity work varies greatly based on the size of the carrier, number of processes being undertaken, type of software solution selected etc. In my experience a department housed within R.M. typically can vary in numbers between 3 -5 people. They typically oversee the systems and devise new business processes for the systems to deal with. They are usually supported by their software providers or own IT department. However, if selecting an ASP (hosted solution) then this option requires minimal resources by the airline, typically one person as the owner of the relationship and data process. In this scenario the person would speand their time monitoring the systems actions, productivity, benefits and produce business reports for other araes or Senior management. An ASP also requires no local hardware or IT support so is very cost effective.

Q:

Where should a Revenue Integrity department be housed in my organisation?

A:

Ideally within your Revenue Management department, as it provides a focus on optimising your Revenue Management results which is largely dependant upon Reservations and RM data. Although there is also a strong connection with the Distribution department in some specific areas such as Passive bookings.

Q:

What is the best way to set up such an area?

A:

Firstly, I would recommend that you attend ARIG in order to discover the benefits and the potentially high return on your investment in this area. This will also enable you to speak to other carriers already utilisng Revenue Integrity, who will be happy to share their experiences and offer advice. It also provides a great opportunity to speak to software vendors and participate in demos of their software in one location, in order to compare solutions and asses which is best for your company.

Q:

What are the options for software solutions provision?

A:

Basically you have four options:- 1. Build in-house, if you have the expertise to do so. 2. Outsource to a Revenue Integrity provider who will undertake the system processes on your behalf from a remote location. 3. Utilise an ASP service whereby you utilise software on a server in a remote location via dial in or the Internet. 4. Purchase the software and run locally on your own platforms. The choice is yours and should suit your own business needs and requirements. It should be remembered that software solutions often only provide part of the overall requirement with organisational structure, good people and processes furnishing the rest.


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